Custom Built Offroad
Effective Date: April 2, 2025

Custom Built Offroad (“Custom Built Offroad,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact our business, request a quote, schedule an appointment, purchase products or services, or communicate with us by phone, email, text message, or other means.

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Vehicle information
• Appointment and service information
• Billing and transaction information
• Information submitted through website forms, quote requests, contact forms, or other communications
• Communication preferences, including text message consent

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and website usage information.

We may use the information we collect to:

• Respond to questions and customer inquiries
• Provide estimates and quotes
• Schedule and manage appointments
• Provide products and services
• Communicate about vehicle services, builds, repairs, orders, and appointments
• Send appointment reminders, service notifications, order updates, and other transactional communications
• Send promotional communications regarding sales, discounts, special offers, products, services, or events when you have provided appropriate consent
• Process transactions and maintain business records
• Improve our website, services, customer experience, and marketing
• Prevent fraud, protect our business, and comply with applicable legal requirements

By providing your mobile phone number and opting in to receive text messages from Custom Built Offroad, you consent to receive text messages related to your interactions with our business.

Transactional text messages may include appointment confirmations, appointment reminders, service updates, order updates, estimate notifications, and other customer service communications.

Promotional text messages may include information about sales, discounts, special offers, new products, services, events, or other marketing communications when you have provided consent to receive such messages.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You may opt out of text messaging at any time by replying STOP to a message. You may reply HELP for assistance or contact Custom Built Offroad directly.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell, rent, or provide your mobile phone number, SMS opt-in information, or text messaging consent to unrelated third parties for their own marketing or promotional purposes.

We may provide information to service providers, telecommunications providers, aggregators, platform providers, or other vendors when necessary to deliver and support our text messaging services.

We may share personal information with trusted service providers that assist us with operating our business, including providers supporting website hosting, payment processing, appointment scheduling, customer communications, analytics, marketing, and text message delivery.

These service providers are permitted to access information only as reasonably necessary to perform services on our behalf and are expected to appropriately protect that information.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Custom Built Offroad, our customers, or others.

We do not sell your personal information for monetary consideration.

Custom Built Offroad takes reasonable administrative, technical, and physical measures designed to protect customer information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Customer information may be stored through secure business systems and trusted third-party service providers used to operate our website, manage customer relationships, process transactions, communicate with customers, and provide our services.

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our services, maintain customer and transaction records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable legal, accounting, or regulatory requirements.

You may contact Custom Built Offroad to request access to, correction of, or deletion of personal information we maintain about you.

To submit a privacy or deletion request, contact us at:

Custom Built Offroad
Email: info@custombuiltoffroad.com
Phone: 480-448-5051

We may need to verify your identity before completing certain requests. Some information may be retained when required by law or for legitimate business purposes, including transaction, warranty, accounting, fraud-prevention, and legal compliance records.

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and evaluate the effectiveness of advertising or marketing activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites or services. Custom Built Offroad is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

Custom Built Offroad may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services following an update indicates acknowledgment of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:

Custom Built Offroad
Phone: 480-448-5051
Email: info@custombuiltoffroad.com

Our Terms of Service are available at:

Terms of Service URL: https://custombuiltoffroad.com/terms-of-service